The worst of Times the Best of Times

by Ed Reiter 15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi... [More]

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Customer Experience

How does BPM make effective customer relationship management?

by Ed Reiter 8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o... [More]

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BPM | Customer Experience

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