Back From Microsoft Convergence

by Paul Marrero 29. April 2011 12:18
Dynamics users spoke to CAASPRE Consulting about their integration issues at Convergence 2011. [More]

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BPM | AuraPortal

How does BPM bring transparency to Customer Service

by Ed Reiter 6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ... [More]

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BPM | CRM | Customer Experience

Great Customer Service starts with Good Communications.

by Ed Reiter 4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g... [More]

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BPM | Corporate Culture | Customer Experience | CRM

Why a BPM Strategy will deliver an Unparalleled Customer Experience

by Ed Reiter 2. September 2010 07:11
At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines... [More]

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BPM | AuraPortal | Customer Experience

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