by Paul Marrero
14. October 2014 16:19
In just about every organization I’ve worked at, or consulted with, I tend to hear this phrase when I ask the question “Why is it done this way?”
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Tags: AuraPortal, Blog, BlogEngine, BPM, BPMS, Business, Business Excellence, Business Process, CAASPRE, Change Management, corporate, Culture, Customer Experience, Customer Service, Process Improvement
BPM | AuraPortal | Corporate Culture | Customer Experience | Strategies
by Paul Marrero
12. July 2012 07:49
Process excellence, standardization and efficiency is a way to save money. Becoming leaner and more efficient will gain you a competitive edge in this economy.
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Tags: AuraPortal, Blog, BPM, BPMS, Business Excellence, CAASPRE, Change Management, Change, Culture, customer experience, Customer Service, Process Improvement, Process Management, Workflows
BPM | AuraPortal | BPMS | Corporate Culture | Customer Experience
by Ed Reiter
19. June 2012 07:23
Many people I talk with are having a problem with the difference between Customer Service and Customer Experience. The perception seems to be that Customer Experience is just a new name for Customer Service. These two are closely related, but they are very different.
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by Ed Reiter
9. June 2011 03:19
The best customer is an educated customer.
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by Ed Reiter
6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ...
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by Ed Reiter
4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g...
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by Ed Reiter
15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi...
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