by Ed Reiter
19. June 2012 07:23
Many people I talk with are having a problem with the difference between Customer Service and Customer Experience. The perception seems to be that Customer Experience is just a new name for Customer Service. These two are closely related, but they are very different.
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by Ed Reiter
9. June 2011 03:19
The best customer is an educated customer.
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by Ed Reiter
15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi...
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by Ed Reiter
9. December 2009 15:48
A few weeks ago our mail server went down. After we brought it back the email address was filled wit...
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