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• CRM
• Customer Experience
• Gartner
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• HRMS
• Marketing
• Payroll
• Sales
• Scott Cleveland
• Social Media
• Strategies
• Top News
• Uncategorized

Abra (4)

Date	Title	Comments	Rating
2011-03-23	Are You Working Too Hard For Your Payroll?	0	None
2011-03-16	Applicant Tracking, Human Resources and AuraPortal BPMS	0	None
2011-03-07	It Is Time to Update.	0	None
2010-10-28	Updating To Sage Abra Payroll version 9	0	None

Abra2BST (4)

Date	Title	Comments	Rating
2011-03-23	Are You Working Too Hard For Your Payroll?	0	None
2011-03-07	It Is Time to Update.	0	None
2010-10-28	Updating To Sage Abra Payroll version 9	0	None
2010-09-02	Best Practices when Updating Software Versions	0	5

BPM (27)

Date	Title	Comments	Rating
2014-11-19	Your Culture Is Your Own Worst Enemy	0	5
2014-10-14	That’s How We’ve Always Done It…	0	None
2013-04-20	Defining your Business Process Management Strategy	0	None
2012-07-12	How Process Excellence Can Help Your Organization Gain a Competitive Edge?	0	None
2012-03-21	How to Properly Structure a Sales Presentation	0	3
2011-07-05	BPM - Defined	0	None
2011-05-20	What Makes a BPMS a, well, a BPMS?	0	None
2011-04-29	Back From Microsoft Convergence	0	None
2011-04-21	Simple Business/Marketing Planning	0	5
2011-04-01	Does BPM Software Really Benefit ERP?	1	5
2011-03-16	Applicant Tracking, Human Resources and AuraPortal BPMS	0	None
2011-02-25	It's So Simple, Even They Can Understand It	0	5
2011-02-09	“Back to the Future”	0	None
2011-01-28	Gartner Analyst Q&A: The BPM Value Creation Engine That Drives High-Performing Businesses	0	None
2011-01-20	World’s Worse Excuses to Avoid Business Improvement	0	None
2010-12-07	Getting Control of Your Financial Balance Sheet Regardless of Your Cash Flow	0	None
2010-10-15	BPM Quote of the Day, October 15, 2010	0	None
2010-10-06	How does BPM bring transparency to Customer Service	0	5
2010-10-04	Great Customer Service starts with Good Communications.	0	None
2010-09-08	How does BPM make effective customer relationship management?	0	None
2010-09-02	Why a BPM Strategy will deliver an Unparalleled Customer Experience	0	None
2010-08-24	What is Business Process Management?	0	5
2010-06-22	How BPM can help Human Resources	0	None
2010-06-03	Why BPM?	0	None
2010-04-23	“Busy as Usual?” Maybe BPM Can Help.	0	5
2010-04-23	Why Do BPM Projects Fail?	0	None
2010-04-06	Is BPM the New Workflow?	2	5

AuraPortal (14)

Date	Title	Comments	Rating
2014-11-19	Your Culture Is Your Own Worst Enemy	0	5
2014-10-14	That’s How We’ve Always Done It…	0	None
2013-04-20	Defining your Business Process Management Strategy	0	None
2012-07-12	How Process Excellence Can Help Your Organization Gain a Competitive Edge?	0	None
2011-07-05	BPM - Defined	0	None
2011-05-20	What Makes a BPMS a, well, a BPMS?	0	None
2011-04-29	Back From Microsoft Convergence	0	None
2011-04-01	Does BPM Software Really Benefit ERP?	1	5
2011-03-16	Applicant Tracking, Human Resources and AuraPortal BPMS	0	None
2011-02-25	It's So Simple, Even They Can Understand It	0	5
2011-01-28	Gartner Analyst Q&A: The BPM Value Creation Engine That Drives High-Performing Businesses	0	None
2011-01-20	World’s Worse Excuses to Avoid Business Improvement	0	None
2010-09-02	Why a BPM Strategy will deliver an Unparalleled Customer Experience	0	None
2010-04-06	Is BPM the New Workflow?	2	5

BPM Institute (1)

Date	Title	Comments	Rating
2011-05-20	What Makes a BPMS a, well, a BPMS?	0	None

BPMS (5)

Date	Title	Comments	Rating
2014-11-19	Your Culture Is Your Own Worst Enemy	0	5
2013-04-20	Defining your Business Process Management Strategy	0	None
2012-07-12	How Process Excellence Can Help Your Organization Gain a Competitive Edge?	0	None
2011-07-05	BPM - Defined	0	None
2011-05-20	What Makes a BPMS a, well, a BPMS?	0	None

Bruce Silver Associates (1)

Date	Title	Comments	Rating
2011-05-20	What Makes a BPMS a, well, a BPMS?	0	None

Business Plan (1)

Date	Title	Comments	Rating
2011-04-21	Simple Business/Marketing Planning	0	5

Corporate Culture (17)

Date	Title	Comments	Rating
2014-11-19	Your Culture Is Your Own Worst Enemy	0	5
2014-10-14	That’s How We’ve Always Done It…	0	None
2013-04-20	Defining your Business Process Management Strategy	0	None
2012-07-12	How Process Excellence Can Help Your Organization Gain a Competitive Edge?	0	None
2012-06-19	Customer Service vs. Customer Experience	0	None
2012-04-04	Differentiate - How to Find, Use and Include in Marketing Plan Your Firm's Unique Qualities	0	None
2012-04-04	How to get the Most Out of Interviewing and Integrating a New Sales Person	0	None
2011-06-09	Sometimes it Just Takes Educating the Customer	0	None
2011-04-21	Simple Business/Marketing Planning	0	5
2011-02-25	It's So Simple, Even They Can Understand It	0	5
2011-02-09	“Back to the Future”	0	None
2011-01-20	World’s Worse Excuses to Avoid Business Improvement	0	None
2010-12-07	Getting Control of Your Financial Balance Sheet Regardless of Your Cash Flow	0	None
2010-10-04	Great Customer Service starts with Good Communications.	0	None
2010-08-24	What is Business Process Management?	0	5
2010-06-03	Why BPM?	0	None
2009-02-16	How Do You Change The Culture Of An Organization?	0	None

CRM (2)

Date	Title	Comments	Rating
2010-10-06	How does BPM bring transparency to Customer Service	0	5
2010-10-04	Great Customer Service starts with Good Communications.	0	None

Customer Experience (21)

Date	Title	Comments	Rating
2014-10-14	That’s How We’ve Always Done It…	0	None
2013-04-20	Defining your Business Process Management Strategy	0	None
2012-07-12	How Process Excellence Can Help Your Organization Gain a Competitive Edge?	0	None
2012-06-19	Customer Service vs. Customer Experience	0	None
2012-05-17	Learn How to Publish Strategic Marketing Plan Content that Educates	0	None
2011-06-09	Sometimes it Just Takes Educating the Customer	0	None
2011-02-25	It's So Simple, Even They Can Understand It	0	5
2011-01-28	Gartner Analyst Q&A: The BPM Value Creation Engine That Drives High-Performing Businesses	0	None
2011-01-20	World’s Worse Excuses to Avoid Business Improvement	0	None
2010-10-06	How does BPM bring transparency to Customer Service	0	5
2010-10-04	Great Customer Service starts with Good Communications.	0	None
2010-09-15	The worst of Times the Best of Times	0	None
2010-09-08	How does BPM make effective customer relationship management?	0	None
2010-09-02	Best Practices when Updating Software Versions	0	5
2010-09-02	Why a BPM Strategy will deliver an Unparalleled Customer Experience	0	None
2010-06-03	Why BPM?	0	None
2010-04-09	What do Customers Expect?	0	5
2010-04-08	What a Customer Experience Should Be	0	None
2010-03-19	Great Customer Service starts with the Right Attitude	0	None
2009-12-09	Are They a Difficult Customer?	0	None
2007-07-18	Hiring for the Best Attitude – Hiring for Customer Service	0	None

Gartner (0)

Date	Title	Comments	Rating

General (7)

Date	Title	Comments	Rating
2012-05-17	Learn How to Publish Strategic Marketing Plan Content that Educates	0	None
2012-04-04	How to get the Most Out of Interviewing and Integrating a New Sales Person	0	None
2012-03-21	How to Properly Structure a Sales Presentation	0	3
2011-03-07	It Is Time to Update.	0	None
2011-02-25	It's So Simple, Even They Can Understand It	0	5
2010-09-02	Best Practices when Updating Software Versions	0	5
2010-04-06	CAASPRE Consulting adds blogging	0	5

HRMS (4)

Date	Title	Comments	Rating
2012-04-04	How to get the Most Out of Interviewing and Integrating a New Sales Person	0	None
2011-03-23	Are You Working Too Hard For Your Payroll?	0	None
2011-03-16	Applicant Tracking, Human Resources and AuraPortal BPMS	0	None
2010-10-28	Updating To Sage Abra Payroll version 9	0	None

Marketing (8)

Date	Title	Comments	Rating
2012-05-30	Marketing Strategy with Marketing 2.0 Insights	0	None
2012-05-24	Build a Lead Generation Marketing Plan on a Budget	0	None
2012-05-17	Learn How to Publish Strategic Marketing Plan Content that Educates	0	None
2012-05-10	Marketing Without Strategy is the Noise Before Failure	0	None
2012-04-04	Differentiate - How to Find, Use and Include in Marketing Plan Your Firm's Unique Qualities	0	None
2012-03-21	How to Properly Structure a Sales Presentation	0	3
2011-06-08	Social Media Intimidates Traditional Sales Type	0	None
2011-04-21	Simple Business/Marketing Planning	0	5

Payroll (4)

Date	Title	Comments	Rating
2011-03-23	Are You Working Too Hard For Your Payroll?	0	None
2011-03-16	Applicant Tracking, Human Resources and AuraPortal BPMS	0	None
2011-03-07	It Is Time to Update.	0	None
2010-10-28	Updating To Sage Abra Payroll version 9	0	None

Sales (11)

Date	Title	Comments	Rating
2012-05-30	Marketing Strategy with Marketing 2.0 Insights	0	None
2012-05-24	Build a Lead Generation Marketing Plan on a Budget	0	None
2012-05-17	Learn How to Publish Strategic Marketing Plan Content that Educates	0	None
2012-05-10	Marketing Without Strategy is the Noise Before Failure	0	None
2012-04-04	Differentiate - How to Find, Use and Include in Marketing Plan Your Firm's Unique Qualities	0	None
2012-04-04	How to get the Most Out of Interviewing and Integrating a New Sales Person	0	None
2012-04-04	Timing of sale team staffing - A firm's first dedicated sales person	0	None
2012-04-02	Recruit the Right Sales Skills and Implement the Right Sales Development Process	0	5
2012-03-21	How to Properly Structure a Sales Presentation	0	3
2011-06-08	Social Media Intimidates Traditional Sales Type	0	None
2011-04-21	Simple Business/Marketing Planning	0	5

Scott Cleveland (2)

Date	Title	Comments	Rating
2013-04-20	Defining your Business Process Management Strategy	0	None
2011-07-05	BPM - Defined	0	None

Social Media (1)

Date	Title	Comments	Rating
2011-06-08	Social Media Intimidates Traditional Sales Type	0	None

Strategies (9)

Date	Title	Comments	Rating
2014-10-14	That’s How We’ve Always Done It…	0	None
2012-05-30	Marketing Strategy with Marketing 2.0 Insights	0	None
2012-05-24	Build a Lead Generation Marketing Plan on a Budget	0	None
2012-05-17	Learn How to Publish Strategic Marketing Plan Content that Educates	0	None
2012-05-10	Marketing Without Strategy is the Noise Before Failure	0	None
2012-04-04	Differentiate - How to Find, Use and Include in Marketing Plan Your Firm's Unique Qualities	0	None
2012-04-04	Timing of sale team staffing - A firm's first dedicated sales person	0	None
2012-03-21	How to Properly Structure a Sales Presentation	0	3
2011-06-08	Social Media Intimidates Traditional Sales Type	0	None

Top News (2)

Date	Title	Comments	Rating
2011-03-16	Applicant Tracking, Human Resources and AuraPortal BPMS	0	None
2010-09-02	Best Practices when Updating Software Versions	0	5

Uncategorized (1)

Date	Title	Comments	Rating
2011-11-09	Case Management The flexibility that businesses need	0	5