We must decide to give every customer our best service, no matter how we feel, whether they deserve it or not, no matter what is happening around us. The right attitude begins with our choice to feel good about ourselves. You cannot help someone else unless you feel good yourself. It is as simple as that. We choose our mood each day when we get up... [More]

A few weeks ago our mail server went down. After we brought it back the email address was filled with spam. While we were sorting out the spam we received an email from one of our customers. Her email got lost in the spam and we missed it. About a week later we got a message from the customer stating that it was unacceptable to go a week without a ... [More]

My project manager, Steve, is working on a project that requires him to help our client document their processes and then automate them.  The organization is well established and have been doing it a certain way for a long time.  Departments have developed their own cultures and so the organization as a whole does not have a culture. ... [More]