Gartner Analyst Q&A: The BPM Value Creation Engine That Drives High-Performing Businesses

by Paul Marrero 28. January 2011 04:12
CAASPRE Consulting cites Gartner Analyst Michele Cantara on Q&A: The BPM value creation engine that drives high-performing businesses. [More]

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BPM | AuraPortal | Customer Experience

World’s Worse Excuses to Avoid Business Improvement

by Paul Marrero 20. January 2011 06:21
I recently read an article by Phil Brown, “World’s Worse Excuses to Avoid Business Impro... [More]

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BPM | AuraPortal | Corporate Culture | Customer Experience

How does BPM bring transparency to Customer Service

by Ed Reiter 6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ... [More]

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BPM | CRM | Customer Experience

Great Customer Service starts with Good Communications.

by Ed Reiter 4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g... [More]

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BPM | Corporate Culture | Customer Experience | CRM

The worst of Times the Best of Times

by Ed Reiter 15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi... [More]

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Customer Experience

How does BPM make effective customer relationship management?

by Ed Reiter 8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o... [More]

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BPM | Customer Experience

Best Practices when Updating Software Versions

by Ed Reiter 2. September 2010 07:54
Here are some words of wisdom for Best Practices when Updating Software Versions [More]

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Customer Experience | General | Top News | Abra2BST

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