by Paul Marrero
28. January 2011 04:12
CAASPRE Consulting cites Gartner Analyst Michele Cantara on Q&A: The BPM value creation engine that drives high-performing businesses.
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by Paul Marrero
20. January 2011 06:21
I recently read an article by Phil Brown, “World’s Worse Excuses to Avoid Business Impro...
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by Ed Reiter
6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ...
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by Ed Reiter
4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g...
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by Ed Reiter
15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi...
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by Ed Reiter
8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o...
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by Ed Reiter
2. September 2010 07:54
Here are some words of wisdom for Best Practices when Updating Software Versions
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