At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines... [More]

Why BPM? Process Improvements can usually generate huge savings and increase the bottom line in a relatively short amount of time. [More]

All customers expect certain things when they call, or when they come to your business. These expect... [More]

A great Customer Experience in America exists!! [More]

We must decide to give every customer our best service, no matter how we feel, whether they deserve ... [More]

A few weeks ago our mail server went down. After we brought it back the email address was filled wit... [More]

Hiring for the Best Attitude – Hiring for Customer Service As managers, one of the tasks we f... [More]