BPM Quote of the Day, October 15, 2010

by Paul Marrero 15. October 2010 11:46

Here is my quote of the day.

Stephen Shortell, "For improvement to flourish it must be carefully cultivated in a rich soil bed (a receptive organization), given constant attention (sustained leadership), assured the right amounts of light (training and support) and water (measurement and data) and protected from damaging."

Well, actually two quotes.

“Bank of America famously stated that their goal is not to complete a million successful transactions, but instead to complete one successful transaction – and then repeat it a million times. That’s Process Management.”


Tags: , , ,


Add comment

  Country flag

  • Comment
  • Preview


Comment RSS

Blogs by Month