Why Do BPM Projects Fail?

by Paul Marrero 23. April 2010 11:26
Why Do BPM Projects Fail? Here are some thoughts. [More]

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What do Customers Expect?

by Ed Reiter 9. April 2010 19:27
All customers expect certain things when they call, or when they come to your business. These expectations are the basis of all good support or customer service by making the customer experience pleasant and hassle free. This is often the difference you have over your competitors.The first thing customers want is the service you are providing to be... [More]


Customer Experience

What a Customer Experience Should Be

by Paul Marrero 8. April 2010 17:02
A great Customer Experience in America exists!! [More]

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Customer Experience

CAASPRE Consulting adds blogging

by Paul Marrero 6. April 2010 06:12
CAASPRE Consulting is pleased to announce the integration of our blogging system. We decided to use BlogEngine as our blogging engine. We picked it primarily because of it is built using Microsoft's .NET Framework and also the use of SQL Server as its database. Our blogs will consist primarily of, but not limited to, Business Process Mana... [More]

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Is BPM the New Workflow?

by Ed Reiter 6. April 2010 05:59
BPM is the New Workflow [More]

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BPM | AuraPortal

Great Customer Service starts with the Right Attitude

by Ed Reiter 19. March 2010 05:19
We must decide to give every customer our best service, no matter how we feel, whether they deserve it or not, no matter what is happening around us. The right attitude begins with our choice to feel good about ourselves. You cannot help someone else unless you feel good yourself. It is as simple as that. We choose our mood each day when we get up... [More]

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Customer Experience

Are They a Difficult Customer?

by Ed Reiter 9. December 2009 15:48
A few weeks ago our mail server went down. After we brought it back the email address was filled with spam. While we were sorting out the spam we received an email from one of our customers. Her email got lost in the spam and we missed it. About a week later we got a message from the customer stating that it was unacceptable to go a week without a ... [More]

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Customer Experience


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