by Paul Marrero
23. April 2010 11:26
Why Do BPM Projects Fail? Here are some thoughts.
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by Ed Reiter
9. April 2010 19:27
All customers expect certain things when they call, or when they come to your business. These expectations are the basis of all good support or customer service by making the customer experience pleasant and hassle free. This is often the difference you have over your competitors.The first thing customers want is the service you are providing to be...
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by Paul Marrero
8. April 2010 17:02
A great Customer Experience in America exists!!
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by Paul Marrero
6. April 2010 06:12
CAASPRE Consulting is pleased to announce the integration of our blogging system. We decided to use BlogEngine as our blogging engine. We picked it primarily because of it is built using Microsoft's .NET Framework and also the use of SQL Server as its database. Our blogs will consist primarily of, but not limited to, Business Process Mana...
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6d63af25-3b48-4844-8bf2-87db24c02726|2|5.0|27604f05-86ad-47ef-9e05-950bb762570c
Tags: Blog, BlogEngine
General
by Ed Reiter
6. April 2010 05:59
BPM is the New Workflow
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by Ed Reiter
19. March 2010 05:19
We must decide to give every customer our best service, no matter how we feel, whether they deserve it or not, no matter what is happening around us.
The right attitude begins with our choice to feel good about ourselves. You cannot help someone else unless you feel good yourself. It is as simple as that. We choose our mood each day when we get up...
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by Ed Reiter
9. December 2009 15:48
A few weeks ago our mail server went down. After we brought it back the email address was filled with spam. While we were sorting out the spam we received an email from one of our customers. Her email got lost in the spam and we missed it. About a week later we got a message from the customer stating that it was unacceptable to go a week without a ...
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