My project manager, Steve, is working on a project that requires him to help our client document their processes and then automate them.  The organization is well established and have been doing it a certain way for a long time.  Departments have developed their own cultures and so the organization as a whole does not have a culture. ... [More]

Hiring for the Best Attitude – Hiring for Customer Service As managers, one of the tasks we face is hiring employees with the right combination of “attitude” and experience. Interviews are often scheduled at our busiest times. We normally do not have a very long time to get to know the applicant well enough to say whether or not ... [More]