BPM Quote of the Day, October 15, 2010

by Paul Marrero 15. October 2010 11:46
Here is my quote of the day. Stephen Shortell, "For improvement to flourish it must be carefully cu... [More]

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BPM

How does BPM bring transparency to Customer Service

by Ed Reiter 6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ... [More]

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BPM | CRM | Customer Experience

Great Customer Service starts with Good Communications.

by Ed Reiter 4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g... [More]

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BPM | Corporate Culture | Customer Experience | CRM

How does BPM make effective customer relationship management?

by Ed Reiter 8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o... [More]

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BPM | Customer Experience

Why a BPM Strategy will deliver an Unparalleled Customer Experience

by Ed Reiter 2. September 2010 07:11
At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines... [More]

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BPM | AuraPortal | Customer Experience

What is Business Process Management?

by Paul Marrero 24. August 2010 16:18
Review of article What is Business Process Management from the Technology Evalution Centers. [More]

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BPM | Corporate Culture

How BPM can help Human Resources

by Ed Reiter 22. June 2010 08:38
Have you ever lost out on a preferred candidate because your hiring process was so slow that a compe... [More]

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BPM

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