by Paul Marrero
15. October 2010 11:46
Here is my quote of the day.
Stephen Shortell, "For improvement to flourish it must be carefully cu...
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Tags: CAASPRE, Tampa, BPM, Quote
BPM
by Ed Reiter
6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ...
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by Ed Reiter
4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g...
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by Ed Reiter
8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o...
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by Ed Reiter
2. September 2010 07:11
At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines...
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by Paul Marrero
24. August 2010 16:18
Review of article What is Business Process Management from the Technology Evalution Centers.
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by Ed Reiter
22. June 2010 08:38
Have you ever lost out on a preferred candidate because your hiring process was so slow that a compe...
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