by Paul Marrero
20. January 2011 06:21
I recently read an article by Phil Brown, “World’s Worse Excuses to Avoid Business Impro...
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by Paul Marrero
7. December 2010 08:44
“How do we, as small businesses, do the best job of making sure we are getting the most out of...
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by Paul Marrero
15. October 2010 11:46
Here is my quote of the day.
Stephen Shortell, "For improvement to flourish it must be carefully cu...
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Tags: CAASPRE, Tampa, BPM, Quote
BPM
by Ed Reiter
6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ...
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by Ed Reiter
4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g...
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by Ed Reiter
15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi...
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by Ed Reiter
8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o...
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