How does BPM make effective customer relationship management?

by Ed Reiter 8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o... [More]

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BPM | Customer Experience

Great Customer Service starts with the Right Attitude

by Ed Reiter 19. March 2010 05:19
We must decide to give every customer our best service, no matter how we feel, whether they deserve ... [More]

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Customer Experience


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