by Ed Reiter
15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi...
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by Ed Reiter
8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o...
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by Ed Reiter
2. September 2010 07:54
Here are some words of wisdom for Best Practices when Updating Software Versions
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by Ed Reiter
2. September 2010 07:11
At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines...
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by Paul Marrero
3. June 2010 09:39
Why BPM? Process Improvements can usually generate huge savings and increase the bottom line in a relatively short amount of time.
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by Paul Marrero
23. April 2010 11:32
If I had a dollar for every time I heard “We're busy, as usual,” I think I would have en...
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by Paul Marrero
23. April 2010 11:26
Why Do BPM Projects Fail? Here are some thoughts.
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