The worst of Times the Best of Times

by Ed Reiter 15. September 2010 09:44
The other day I had one of those customer experiences that makes you regret ever going into the busi... [More]

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Customer Experience

How does BPM make effective customer relationship management?

by Ed Reiter 8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o... [More]

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BPM | Customer Experience

Best Practices when Updating Software Versions

by Ed Reiter 2. September 2010 07:54
Here are some words of wisdom for Best Practices when Updating Software Versions [More]

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Customer Experience | General | Top News | Abra2BST

Why a BPM Strategy will deliver an Unparalleled Customer Experience

by Ed Reiter 2. September 2010 07:11
At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines... [More]

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BPM | AuraPortal | Customer Experience

Why BPM?

by Paul Marrero 3. June 2010 09:39
Why BPM? Process Improvements can usually generate huge savings and increase the bottom line in a relatively short amount of time. [More]

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BPM | Corporate Culture | Customer Experience

“Busy as Usual?” Maybe BPM Can Help.

by Paul Marrero 23. April 2010 11:32
If I had a dollar for every time I heard “We're busy, as usual,” I think I would have en... [More]

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BPM

Why Do BPM Projects Fail?

by Paul Marrero 23. April 2010 11:26
Why Do BPM Projects Fail? Here are some thoughts. [More]

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BPM

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