World’s Worse Excuses to Avoid Business Improvement

by Paul Marrero 20. January 2011 06:21
I recently read an article by Phil Brown, “World’s Worse Excuses to Avoid Business Impro... [More]

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BPM | AuraPortal | Corporate Culture | Customer Experience

Getting Control of Your Financial Balance Sheet Regardless of Your Cash Flow

by Paul Marrero 7. December 2010 08:44
“How do we, as small businesses, do the best job of making sure we are getting the most out of... [More]

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BPM | Corporate Culture

BPM Quote of the Day, October 15, 2010

by Paul Marrero 15. October 2010 11:46
Here is my quote of the day. Stephen Shortell, "For improvement to flourish it must be carefully cu... [More]

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BPM

How does BPM bring transparency to Customer Service

by Ed Reiter 6. October 2010 19:25
Customer Service is the front line contact with the customer. BPM is the main tool used by Customer ... [More]

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BPM | CRM | Customer Experience

Great Customer Service starts with Good Communications.

by Ed Reiter 4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g... [More]

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BPM | Corporate Culture | Customer Experience | CRM

How does BPM make effective customer relationship management?

by Ed Reiter 8. September 2010 14:33
CRM is the front-line contact with the customer. BPM is the main tool used by the Customer Service o... [More]

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BPM | Customer Experience

Why a BPM Strategy will deliver an Unparalleled Customer Experience

by Ed Reiter 2. September 2010 07:11
At first glance Business Process Management (BPM) and Customer Experience seem unrelated disciplines... [More]

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BPM | AuraPortal | Customer Experience

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