Your Culture Is Your Own Worst Enemy

by Paul Marrero 19. November 2014 17:04
Your company culture sucks [More]

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BPM | AuraPortal | BPMS | Corporate Culture

That’s How We’ve Always Done It…

by Paul Marrero 14. October 2014 16:19
In just about every organization I’ve worked at, or consulted with, I tend to hear this phrase when I ask the question “Why is it done this way?” [More]

Defining your Business Process Management Strategy

by Paul Marrero 20. April 2013 13:00
The best software in the world cannot magically transform your company. Business Process Management (BPM) is about first understanding the concept, ruthlessly exploring all facets of the processes and working on making them as efficient as possible. [More]

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BPM | AuraPortal | BPMS | Corporate Culture | Customer Experience | Scott Cleveland

How Process Excellence Can Help Your Organization Gain a Competitive Edge?

by Paul Marrero 12. July 2012 07:49
Process excellence, standardization and efficiency is a way to save money. Becoming leaner and more efficient will gain you a competitive edge in this economy. [More]

Customer Service vs. Customer Experience

by Ed Reiter 19. June 2012 07:23
Many people I talk with are having a problem with the difference between Customer Service and Customer Experience. The perception seems to be that Customer Experience is just a new name for Customer Service. These two are closely related, but they are very different. [More]

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Corporate Culture | Customer Experience

Differentiate - How to Find, Use and Include in Marketing Plan Your Firm's Unique Qualities

by Dave DeVelder 4. April 2012 15:20
The answer to running a successful marketing campaign is using your unique features, advantages and benefits - your differentiators - better than anyone else calling in your market. More importantly, the benefit must match your prospect's values. [More]

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Corporate Culture | Marketing | Sales | Strategies

How to get the Most Out of Interviewing and Integrating a New Sales Person

by Dave DeVelder 4. April 2012 15:18
Whether interviewing a found talent or an open position candidate, a defined interview process will pay back dividends as opposed to treating each Interview as a chat with a stranger. [More]

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Corporate Culture | General | HRMS | Sales

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