Sometimes it Just Takes Educating the Customer

by Ed Reiter 9. June 2011 03:19
The best customer is an educated customer. [More]

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Corporate Culture | Customer Experience

Simple Business/Marketing Planning

by Dave DeVelder 21. April 2011 03:39
A Business Plan Should Be A Living Document. Used, Abused, Read, Cursed and Update Every Day!! Knowing how and when to use Strategies and Tactics makes it possible to keep you annual plan from gathering dust on the self. [More]

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BPM | Business Plan | Corporate Culture | Marketing | Sales

It's So Simple, Even They Can Understand It

by Paul Marrero 25. February 2011 14:16
If process improvements are so simple, why does it get ignored by so many business? [More]

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BPM | AuraPortal | Corporate Culture | Customer Experience | General

“Back to the Future”

by Ed Reiter 9. February 2011 07:11
Yesterday I woke up to find I had made it to 60 years old.  In my case 60 years young. As I ref... [More]

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BPM | Corporate Culture

World’s Worse Excuses to Avoid Business Improvement

by Paul Marrero 20. January 2011 06:21
I recently read an article by Phil Brown, “World’s Worse Excuses to Avoid Business Impro... [More]

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BPM | AuraPortal | Corporate Culture | Customer Experience

Getting Control of Your Financial Balance Sheet Regardless of Your Cash Flow

by Paul Marrero 7. December 2010 08:44
“How do we, as small businesses, do the best job of making sure we are getting the most out of... [More]

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BPM | Corporate Culture

Great Customer Service starts with Good Communications.

by Ed Reiter 4. October 2010 08:02
Good customer service starts with good communication between your organization and the customer. A g... [More]

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BPM | Corporate Culture | Customer Experience | CRM

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